FAQ’s

FAQ's

Caring Connexions connects families with experienced nannies and caregivers across Canada. Our services include full-time, part-time, live-in, live-out, and specialized care options tailored to the unique needs of each family.

We use a detailed process that considers your family’s specific needs, preferences, and values to find the best match. This includes factors like the caregiver’s experience, availability, and any specialized care requirements.

All caregivers undergo a rigorous screening process, which includes interviews, reference checks, and background checks. We ensure that each caregiver meets our high standards for experience, professionalism, and compassion.

Our background checks cover criminal history, work authorization, references, and other relevant information to ensure the safety and trustworthiness of our caregivers. However, families are encouraged to conduct their own due diligence before making a final decision.

Yes, we work closely with families to understand their specific requirements, whether it's a caregiver with early childhood education, experience with special needs children, or fluency in multiple languages. Let us know your preferences, and we’ll find the best match.

Our service fees vary depending on the type of care you need (e.g., full-time, part-time, or specialized care). We will provide you with a detailed breakdown of costs upfront, with no hidden fees. Contact us for a personalized quote.

We understand that sometimes a caregiver might not be the right match. If you’re not satisfied, we offer a replacement process to ensure you find the right caregiver who fits your family’s needs.

Yes, many of our caregivers are trained in first aid and CPR. If this is an essential requirement for your family, please let us know during the matching process, and we will ensure the caregiver meets this qualification.

Yes, we can arrange temporary or emergency care solutions for families who need immediate or short-term help. Please contact us to discuss your specific situation and availability.

Payment details are agreed upon before the start of the service. Families are billed according to the terms discussed during the initial consultation, and we accept various payment methods for your convenience.

Absolutely. We provide ongoing support to both families and caregivers throughout the employment period. If you have any concerns or need assistance, we are always available to help.

To begin, fill out our contact form or give us a call. We’ll schedule an initial consultation to discuss your family’s needs, answer any questions, and start the caregiver matching process.